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TERMS & CONDITIONS

Deliveries & Returns

Where products are proved to be faulty, Dancewear & Gifts By Lana is happy to exchange that item for the same product.

Dancewear & Gifts By Lana reserve the right to assess a damaged product and choose to repair minor damage.

If goods are returned due to incorrect size ordered, all postage costs are the responsibility of the customer.

Please note that due to regulations we cannot accept returns on hosiery, underwear and wigs (unless deemed faulty).

Please choose carefully as we are happy to exchange but do not refund. If for any reason you are not happy with your purchase, please phone 07 4613 0666 within 5 days of receiving you order. We are happy to exchange your order or offer a credit, but will not refund for change of mind.

Cancelling Your Order: If you need to cancel your order please contact us by phone or email.

Additional postage may be purchased when exchanging items for change of mind, or if you wish to change the size of an item.

If an item is faulty or incorrectly sent Dancewear & Gifts by Lana will pay the postage and additional postage will not be required.

Returns will only be accepted if:

  • The product is found to be faulty
  • The incorrect size has been ordered
  • The product is returned in its original packaging
  • A Return Authorisation Number (RAN) has been issued.

You can request a RAN by emailing us with: your name, address, phone number and details of the fault and instructions as to whether you would prefer a replacement or store credit.

Please post all returns to:

Dancewear & Gifts By Lana
90a Mort Street
TOOWOOMBA QLD 4350

Returns & exchanges must comply with the following conditions:

  • Be within 5 days of receiving your order
  • Must be in their original packaging, clothing must have tags intact and not be washed
  • Have proof of purchase, in-store or online tax invoice
  • Shoe, must be in original condition and not marked on soles.

Delivery

  • Please allow approx 1 to 10 days for the delivery of goods, some remote areas may take longer.
  • Delivery time is dependent on location and stock availability.

Please Note: Once in the hands of Australia Post, Dancewear & Gifts By Lana are no longer responsible for the delivery of your parcel, this in now the responsibility of Australia Post.

Stock availability

  • Dancewear & Gifts by Lana do not guarantee that all items ordered will be available and in stock.
  • Occasionally some items may become unavailable through our suppliers.
  • Customers will be notified within a reasonable time if any ordered products are temporary unavailable or sold out.
  • If an order is urgent it is important to label it in the cart where it shows “Notes”. Please tell us the latest date you require the order to be delivered and to contact you if necessary. Please provide your telephone number when ordering as this is the quickest way to contact you.
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